Shipping policy

Shipping Policy

Last updated: April 2026

Processing Time Orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Destinations We ship to the UK, Europe, and US. If your country isn't available at checkout, please contact us at info@poolite.com .

Estimated Delivery Times

• UK: 2–5 business days
• Europe: 5–10 business days
• USA & International: 7–14 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or peak periods.

Shipping Costs Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders.

Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Customs & Duties International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. These charges vary by country and are not included in our shipping rates.

Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at info@poolite.com and we'll investigate with the carrier.